Privacy policy

 
Last updated: January 2026

 

At Delights by Cynthia, your privacy is important to us. Whether you’re browsing our cakes, making an enquiry, or placing an order for a special celebration, we want you to feel confident that your personal information is handled with care, respect, and transparency.

This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect information to help us provide a smooth, personalised service.

Information You Provide
This may include:

• Your name
• Email address
• Phone number
• Delivery or event address
• Event details (date, theme, colours, preferences)
• Any additional information you choose to share

Information Collected Automatically
When you visit our website, we may collect:

• IP address
• Browser and device information
• Pages visited and time spent on the site
• Cookies and similar technologies

This helps us understand how visitors use our site so we can improve your experience.

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Process and deliver your orders
• Personalise your experience
• Improve our website and services
• Send updates or newsletters (only if you opt in)
• Maintain internal records and comply with legal requirements

We do not sell your personal information.

Cookies

Our website uses cookies to:

• Improve site performance
• Understand visitor behaviour
• Enhance your browsing experience

You can adjust your cookie settings in your browser at any time.

Sharing Your Information

We only share your information with trusted third parties when necessary, such as:

• Payment processors
• Delivery partners
• Website hosting and analytics providers

These partners are required to keep your information secure and use it only for the services they provide.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access
• Loss
• Misuse
• Alteration

Your information is stored securely and only for as long as needed to fulfil the purposes outlined in this policy.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [Insert Email Address].

Links to Other Websites

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Delights by Cynthia delightful.cynthia@live.co.uk 28 Cowdenbeath Path, London N1 0LG